Heroo — Privacy Policy

1. Introduction

Welcome to Heroo! This Privacy Policy explains how Heroo Ltd. ("we", "us", or "our") collects, uses, and protects your personal data when you use our mobile application (the "App"). We are committed to protecting your privacy and handling your personal data in a transparent and secure manner. We are the data controller and are registered with the ICO (Registration: CSN1822375).

2. What Personal Data Do We Collect?

We may collect and process the following types of personal data:

• Account & Profile Data: name, email, phone, password; additional business details for Service Providers.
• Location Data: precise location when you grant permission — used to match users and navigate to job sites.
• Payment Data: credit card and payment info processed by third-party payment processors (not stored on our servers).
• Communications Data: messages, chat logs, and communications with support or other users.
• Service Data: booking details, service history, and earnings.
• Technical & Usage Data: IP, device type, OS, identifiers and analytics data.
• Ratings & Reviews: user feedback within the App.

3. The Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Performance of a contract: processing necessary to provide the App and services.
• Legitimate interests: product improvement, security, analytics, and administration (balanced against your rights).
• Consent: for non-essential cookies or optional marketing communications; you can withdraw consent at any time.
• Legal obligation: for compliance with tax, reporting, and fraud prevention duties.

4. How We Use Your Personal Data

We use your data to create and manage accounts, connect Customers and Service Providers, process payments, provide support, enable in-app communication, improve and personalise the App, prevent fraud, and meet legal obligations.

5. How We Share Your Personal Data

We will not sell your personal data. We share data only where necessary:

• Other App Users: profile info and location shared to facilitate services.
• Third-party Providers: payment processors (e.g., Stripe), hosting (e.g., AWS), and analytics (e.g., Google Analytics).
• Law Enforcement & Regulators: when legally required.
• Business Transfers: in the event of a merger or sale.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected and to comply with legal and accounting requirements. Retention periods depend on the data type and purpose.

7. Your Data Protection Rights

Under UK GDPR you have rights including access, rectification, erasure, restriction, portability, objection and rights relating to automated decisions. To exercise these rights contact us at info@heroo.net. We may need to verify your identity before responding.

8. Security

We implement appropriate technical and organisational measures to protect personal data from accidental loss, unauthorised access, or disclosure.

9. Children's Privacy

The App is not for children under 16. We do not knowingly collect data from children under 16; if we discover such data we will delete it.

10. Third-Party Websites & Services

The App may link to third-party services. This Privacy Policy does not apply to those services; please review their policies separately.

11. Cookies & Similar Technologies

We use cookies to improve the App, analyse usage, and for security. You will be asked for consent for non-essential cookies. See our Cookie Policy for details.

12. Complaints

If you have concerns about our use of your data please contact us first. You have the right to lodge a complaint with the ICO (www.ico.org.uk).

13. Changes to this Policy

We may update this policy occasionally. Significant changes will be communicated via the App or email. Continued use after changes indicates acceptance.

14. Contact Information

If you have questions about this Privacy Policy, contact:

Tech VD Ltd.
Address: 72 Chase Side, London, United Kingdom
Email: info@heroo.net